In this part of the series on How Automotive Companies Can Survive The Future, we look at HubSpot's research into prioritising your customers and growing your business. Join the #SalesSuperleague.
As always you can read our blog, watch our videos on YouTube, or listen to our podcast on iTunes and Soundcloud…
The key to growth is happy, successful customers. Your automotive company needs to start thinking about how supported your customers feel and making that a priority along with training and efficiency.
Scarily, a massive 48% of consumers think that the businesses they buy from only prioritise their own success, and not the buyers success.
Companies that are growing prioritise both their own efficiency and internal training.
This is key in managing your business. Your customers want to feel supported by you. They need to feel that you are as invested in their success as you are in your own.
Your customers want to be able to share positive experiences with you both by word of mouth and online. Make it easy for them to do that by supporting their ventures. Make sure you know how to give the Best Possible Customer Experience.
Referrals are the biggest growth lever for SMB's. Making your customers happy and successful will lead to the growth of your own business.
Your customers will want to share their positive experiences so make sure that you make them feel prioritised. This way they will sing your praises and helping you to gain new customers, and becoming repeat customers themselves. Maximise your growth and profit!
Thank you to HubSpot for the research and graphics
Our blog series for Automotive companies on Business Growth, How to use HubSpot, and Website design, our podcasts on iTunes and Soundcloud, and our videos on YouTube.
The Tree Group is a business growth agency and HubSpot Certified Partner that combines sales, marketing, and websites to help Automotive companies with at least 10 staff and a desire to grow by 15% in the next 18 months. Does that sound like you?